Usage Quotas
Understand how message and AI action quotas work.
Message Quota
Messages are the primary unit of usage in Leezy.
How Messages Are Counted
Each conversation exchange counts as 2 messages:
- 1 for the user's question
- 1 for the chatbot's response
Example: A user asks 5 questions and gets 5 answers = 10 messages used.
Message Limits by Plan
| Plan | Messages/Month |
|---|---|
| Free | 100 |
| Starter | 2,000 |
| Pro | 10,000 |
| Business | 40,000 |
AI Action Quota
AI Actions are automated tasks performed by your chatbot.
What Counts as an AI Action
- Lead qualification (scoring a potential customer)
- Support ticket creation
- Contact information capture
- Other automated tool executions
AI Action Limits by Plan
| Plan | AI Actions/Month |
|---|---|
| Free | 5 |
| Starter | 75 |
| Pro | 300 |
| Business | 1,500 |
Checking Your Usage
Dashboard Overview
Your current usage is displayed on the dashboard:
- Message count / limit
- AI actions count / limit
- Days until reset
Detailed Usage
For detailed breakdowns:
- Go to Analytics > Usage
- View usage by chatbot
- Filter by date range
- See daily consumption trends
Quota Indicators
Usage status is shown with color-coded indicators:
| Color | Status |
|---|---|
| Green | Under 80% used |
| Amber | 80-100% used |
| Red | Limit reached |
What Happens at the Limit
Messages
When you reach your message limit:
- Your chatbot stops responding to new messages
- Existing conversations cannot continue
- The widget remains visible but shows a limit message
AI Actions
When you reach your AI action limit:
- Automated tasks stop executing
- Basic conversation continues
- Lead scoring and ticket creation pause
Quota Reset
Paid Plans
- Quotas reset at the start of each billing cycle
- Your billing date is shown in Settings > Billing
Free Plan
- Quotas reset every 30 days (rolling period)
- The reset date is based on when you signed up
Playground Mode
Test Without Using Quota
The Playground doesn't consume your message or AI action quota. Use it freely for testing.
Avoiding Quota Issues
Monitor Usage
- Check the dashboard regularly
- Set up usage alerts (if available)
- Review Analytics > Usage weekly
Optimize Chatbot Training
- Good training reduces unnecessary back-and-forth
- Clear answers mean fewer follow-up questions
- Q&A pairs handle common questions efficiently
Upgrade Before Running Out
- Upgrade when approaching 80% usage
- Consider historical usage patterns
- Plan for growth
Exceeding Quotas
If you consistently hit your limits:
- Review your usage patterns in Analytics
- Consider upgrading to a higher plan
- Contact sales for custom limits
Next Steps
- View Plans - Compare plan options
- Manage Subscription - Upgrade or change plan
- View Usage Analytics - Detailed usage data