Usage Quotas
Understand how message and AI action quotas work.
Message Quota
Messages are the primary unit of usage in Leezy.
How Messages Are Counted
Each conversation exchange counts as 2 messages:
- 1 for the user's question
- 1 for the chatbot's response
Example: A user asks 5 questions and gets 5 answers = 10 messages used.
Message Limits by Plan
| Plan | Messages/Month |
|---|---|
| Free | 100 |
| Starter | 2,000 |
| Pro | 10,000 |
| Business | 40,000 |
AI Action Quota
AI Actions are automated tasks performed by your chatbot.
What Counts as an AI Action
- Lead qualification (scoring a potential customer)
- Support ticket creation
- Contact information capture
- Other automated tool executions
AI Action Limits by Plan
| Plan | AI Actions/Month |
|---|---|
| Free | 5 |
| Starter | 75 |
| Pro | 300 |
| Business | 1,500 |
Checking Your Usage
Dashboard Overview
Your current usage is displayed on the dashboard:
- Message count / limit
- AI actions count / limit
- Days until reset
Detailed Usage
For detailed breakdowns:
- Go to Analytics > Usage
- View usage by chatbot
- Filter by date range
- See daily consumption trends
Quota Indicators
Usage status is shown with color-coded indicators:
| Color | Status |
|---|---|
| Green | Under 80% used |
| Amber | 80-100% used |
| Red | Limit reached |
What Happens at the Limit
Messages
When you reach your message limit:
- Your chatbot stops responding to new messages
- Existing conversations cannot continue
- The widget remains visible but shows a limit message
AI Actions
When you reach your AI action limit:
- Automated tasks stop executing
- Basic conversation continues
- Lead scoring and ticket creation pause
Quota Reset
Paid Plans
- Quotas reset at the start of each billing cycle
- Your billing date is shown in Settings > Billing
Free Plan
- Quotas reset every 30 days (rolling period)
- The reset date is based on when you signed up
Playground Mode
:::tip Test Without Using Quota The Playground doesn't consume your message or AI action quota. Use it freely for testing. :::
Avoiding Quota Issues
Monitor Usage
- Check the dashboard regularly
- Set up usage alerts (if available)
- Review Analytics > Usage weekly
Optimize Chatbot Training
- Good training reduces unnecessary back-and-forth
- Clear answers mean fewer follow-up questions
- Q&A pairs handle common questions efficiently
Upgrade Before Running Out
- Upgrade when approaching 80% usage
- Consider historical usage patterns
- Plan for growth
Exceeding Quotas
If you consistently hit your limits:
- Review your usage patterns in Analytics
- Consider upgrading to a higher plan
- Contact sales for custom limits
Next Steps
- View Plans - Compare plan options
- Manage Subscription - Upgrade or change plan
- View Usage Analytics - Detailed usage data