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Usage Analytics

Track message and AI action consumption across your organization.

Accessing Usage Analytics​

  1. Go to your dashboard
  2. Click Analytics in the sidebar
  3. Select Usage

Usage Overview​

The usage dashboard shows:

Message Usage​

  • Used: Messages consumed this period
  • Limit: Your plan's message limit
  • Remaining: Available messages
  • Progress Bar: Visual usage indicator

AI Actions Usage​

  • Used: AI actions consumed this period
  • Limit: Your plan's AI action limit
  • Remaining: Available actions
  • Progress Bar: Visual usage indicator

Status Indicators​

ColorMeaningAction
GreenUnder 80% usedNormal operation
Amber80-99% usedConsider upgrading
Red100% usedLimit reached

Usage by Chatbot​

See which chatbots consume the most resources:

Per-Chatbot Breakdown​

  • Chatbot name
  • Messages used
  • AI actions used
  • Percentage of total

Identifying Heavy Users​

  • Sort by usage to find highest consumers
  • Review chatbot efficiency
  • Optimize high-usage bots

Usage Over Time​

Daily Usage Chart​

Line graph showing daily consumption:

  • Message usage per day
  • AI action usage per day
  • Trend lines

Usage Patterns​

Identify:

  • Peak usage days
  • Consistent vs. variable usage
  • Approaching limit dates

Filtering Options​

By Chatbot​

  • All chatbots
  • Specific chatbot

By Source​

  • Production (real user conversations)
  • Playground (testing)

By Date Range​

  • Current period
  • Last 7 days
  • Last 30 days
  • Custom range

Understanding Your Usage​

Messages​

Each conversation exchange = 2 messages:

  1. User question
  2. Chatbot response

Example:

  • 50 conversations with 3 exchanges each
  • = 50 × 3 × 2 = 300 messages

AI Actions​

Each automated task = 1 AI action:

  • Lead qualification
  • Ticket creation
  • Contact capture

Playground vs. Production​

Playground Usage​

Testing in the playground is free:

  • Doesn't count toward message quota
  • Doesn't count toward AI action quota
  • Shown separately in analytics

Production Usage​

Real conversations on your website:

  • Count toward your limits
  • Tracked for billing
  • Reset each billing period
Test Freely

Use the playground to test changes without consuming quota.

Quota Projections​

Based on current usage patterns:

  • Days until limit: Estimated time until quota runs out
  • Projected monthly usage: Expected total based on current rate

Usage Alerts​

When approaching limits:

  • Dashboard warnings at 80% usage
  • Color indicators change
  • Consider upgrading before running out

Optimizing Usage​

Reduce Message Consumption​

  • Improve training for concise answers
  • Add Q&A pairs for common questions
  • Use clear, complete responses

Reduce AI Action Consumption​

  • Review which actions are necessary
  • Configure action triggers appropriately
  • Focus on high-value automations

Historical Usage​

View past periods:

  1. Select a past date range
  2. Compare with current usage
  3. Identify growth patterns

Exporting Usage Data​

  1. Click Export
  2. Select date range
  3. Choose format (CSV)
  4. Download report

Use exports for:

  • Internal reporting
  • Budget planning
  • Usage forecasting

Next Steps​