Usage Analytics
Track message credit consumption across your organization.
Accessing Usage Analytics
- Go to your dashboard
- Click Analytics in the sidebar
- Select Usage
Usage Overview
The usage dashboard shows:
Message Usage
- Used: Messages consumed this period
- Limit: Your plan's message limit
- Remaining: Available messages
- Progress Bar: Visual usage indicator
:::info One Meter Message credits are the only metered resource. AI actions — lead qualification, ticket creation, meeting booking, product lookups — are included on every plan and do not appear as a separate quota. :::
Status Indicators
| Color | Meaning | Action |
|---|---|---|
| Green | Under 80% used | Normal operation |
| Amber | 80-99% used | Consider upgrading |
| Red | 100% used | Limit reached |
Usage by Chatbot
See which chatbots consume the most resources:
Per-Chatbot Breakdown
- Agent name
- Messages used
- Percentage of total
Identifying Heavy Users
- Sort by usage to find highest consumers
- Review chatbot efficiency
- Optimize high-usage bots
Usage Over Time
Daily Usage Chart
Line graph showing daily consumption:
- Message usage per day
- Trend lines
Usage Patterns
Identify:
- Peak usage days
- Consistent vs. variable usage
- Approaching limit dates
Filtering Options
By Chatbot
- All chatbots
- Specific chatbot
By Source
- Production (real user conversations)
- Playground (testing)
By Date Range
- Current period
- Last 7 days
- Last 30 days
- Custom range
Understanding Your Usage
Messages
Each conversation exchange = 2 messages:
- User question
- Chatbot response
Example:
- 50 conversations with 3 exchanges each
- = 50 × 3 × 2 = 300 messages
Actions Inside a Reply
An agent may search your knowledge base, score a lead, create a ticket, and book a meeting while producing a single reply. That reply still costs 1 credit — actions are not billed separately.
Playground vs. Production
Playground Usage
Testing in the playground is free:
- Doesn't count toward your message quota
- Shown separately in analytics
Production Usage
Real conversations on your website:
- Count toward your limits
- Tracked for billing
- Reset each billing period
:::tip Test Freely Use the playground to test changes without consuming quota. :::
Quota Projections
Based on current usage patterns:
- Days until limit: Estimated time until quota runs out
- Projected monthly usage: Expected total based on current rate
Usage Alerts
When approaching limits:
- Dashboard warnings at 80% usage
- Color indicators change
- Consider upgrading before running out
Optimizing Usage
Reduce Message Consumption
- Improve training for concise answers
- Add Q&A pairs for common questions
- Use clear, complete responses
Historical Usage
View past periods:
- Select a past date range
- Compare with current usage
- Identify growth patterns
Exporting Usage Data
- Click Export
- Select date range
- Choose format (CSV)
- Download report
Use exports for:
- Internal reporting
- Budget planning
- Usage forecasting
Next Steps
- Understand Quotas - Learn about limits
- View Plans - Compare upgrade options
- Chat Analytics - Track conversations