Chat Analytics
Monitor conversations, message volume, and chatbot performance metrics to identify content gaps and improve responses.
Topics
See which subjects customers raise most often, over any date range, and export the list to prioritise content and product work.
Sentiment
Review generated sentiment signals across conversations, filter by period, and find where customers get frustrated.
Leads
View, filter, and export leads captured by your AI chatbot. Track contact details, conversation context, and conversion stage.
Tickets
Work through tickets the Technical Support agent creates, with status and priority management and the conversation that produced each one.
Commerce
Track revenue attributed to the AI sales agent, cart recovery rate, recovered revenue, and chat-to-purchase conversion for Shopify stores.
Usage
Track message credit consumption across your organization. Monitor usage against plan quotas, compare agents, and spot trends before you hit a limit.