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Manage Subscription

Update your billing information, upgrade plans, and manage payments.

Accessing Billing Settings​

  1. Go to your dashboard
  2. Click Settings in the sidebar
  3. Select Billing

:::info Owner Only Only the organization owner can access billing settings. :::

Current Subscription​

The billing page shows:

  • Current plan name
  • Monthly price
  • Next billing date
  • Subscription status

Upgrading Your Plan​

  1. Click Upgrade or Change Plan
  2. Select the plan you want
  3. Click Continue
  4. Complete payment through Stripe
  5. Your new limits are active immediately

Prorated Billing​

When upgrading mid-cycle:

  • You're charged the prorated difference
  • New limits take effect immediately
  • Your billing date stays the same

Downgrading Your Plan​

  1. Click Change Plan
  2. Select the lower-tier plan
  3. Confirm the downgrade

:::warning Active at Period End Downgrade takes effect at the end of your current billing period. You keep your current plan's features until then. :::

Before Downgrading​

Check that you're within the new plan's limits:

  • Number of chatbots
  • Team members
  • Storage usage

You may need to remove chatbots or team members first.

Canceling Your Subscription​

  1. Go to Settings > Billing
  2. Click Cancel Subscription
  3. Confirm cancellation

What Happens After Cancellation​

  • Your paid plan remains active until the period ends
  • At period end, you're automatically moved to the Free plan
  • Your chatbots and data are preserved
  • Free plan limits apply (100 messages, 1 chatbot)

:::tip Reactivate Anytime You can upgrade back to a paid plan at any time after cancellation. :::

Payment Methods​

Updating Payment Method​

  1. Go to Settings > Billing
  2. Click Manage Payment Method
  3. You'll be redirected to Stripe
  4. Update your card information

Accepted Payment Methods​

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • Some regional payment methods via Stripe

Invoices​

Viewing Invoices​

  1. Go to Settings > Billing
  2. Click View Invoices
  3. Download PDF invoices for any period

Invoice Contents​

Each invoice includes:

  • Plan name and price
  • Billing period
  • Payment date
  • Tax information (if applicable)

Tax Information​

Adding Tax ID​

If you need invoices with your tax/VAT number:

  1. Go to Settings > Billing
  2. Click Manage Tax Information
  3. Add your tax ID
  4. Future invoices will include it

Failed Payments​

If a payment fails:

  1. You'll receive an email notification
  2. We'll retry the payment automatically
  3. Update your payment method if needed
  4. Contact support if issues persist

Grace Period​

After a failed payment:

  • Your subscription remains active briefly
  • Multiple retry attempts are made
  • Update payment to avoid service interruption

Subscription Status​

StatusMeaning
ActiveSubscription is current and paid
Past DuePayment failed, retrying
CanceledSubscription ending at period end
ExpiredFree plan (no active subscription)

Frequently Asked Questions​

Can I get a refund?​

Contact support@leezy.ai within 30 days of purchase for refund requests.

Do unused messages roll over?​

No, unused quota does not roll over to the next period.

Can I pause my subscription?​

Pausing isn't available. You can cancel and resubscribe later. Your data is preserved when you return to the Free plan.

How do I get a receipt?​

Download invoices from the Billing page. They serve as official receipts.

Next Steps​

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