Every capability behind a working agent.

Live action

Capability breakdown

Intent-aware routing

Classifies every incoming message by intent, urgency, and language — then routes to the right queue or resolves it in place.

Grounded responses

Answers pulled from documented sources — not templates. Every reply is traceable to the page, PDF, or record it came from.

Workflow actions

Open a ticket, update a CRM, book a slot, send a transactional email. The agent calls APIs as part of the conversation.

Context-preserving handoff

When humans take over, the full transcript, extracted entities, and suggested next step come with the ticket.

Continuous training

New documents index in minutes. Every resolved conversation improves retrieval accuracy on the next one.

One agent, every channel

Website widget, embedded flows, API. Same brain, same tools, same quota — deployed from a single dashboard.

Live signals

Capability breakdown

Conversation clusters

Automatic topic grouping reveals what's actually being asked — and which topics the agent handles cleanly vs. poorly.

Sentiment signals

Per-message sentiment with alerts on escalating threads. Spot frustration before it leaves a review.

Resolution metrics

Response time, deflection rate, escalation ratio, satisfaction — tracked per chatbot and per channel.

Volume and peaks

Hourly and daily load patterns, peak forecasts, per-topic volume trends.

Exports and schedules

CSV and webhook exports on demand or on a schedule. Drop analytics into BI tools without a custom pipeline.

Per-language breakdown

Detection and metrics across 50+ languages. See where the agent performs well and where copy needs work.

Live booking

Capability breakdown

Always available

No timezone gaps, no queue. The agent answers the three-in-the-morning message the same way it answers the ten-past-nine one.

Contextual memory

Pulls in customer records, order history, and prior chats — responses adapt to who's asking.

Lead capture in-flow

Collects contact details, qualifies, and syncs to the CRM as a conversation outcome — not a pop-up.

Suggested starts

Context-aware prompts based on page, referrer, or visitor history guide people to the right answer faster.

Brand-matched widget

Colours, fonts, avatar, copy, position — nothing on the widget looks bolted on.

Proactive triggers

Fire targeted messages on scroll depth, time on page, or exit intent. Engage before the tab closes.

Compliance at a glance

Capability breakdown

TLS 1.3, AES-256

All data encrypted in transit and at rest. Keys managed, rotated, and scoped per tenant.

GDPR built-in

Data-processing agreement, right-to-erasure endpoints, transparent retention controls. No ad-hoc policy drafting.

Role-based access

Owner, admin, member. Per-chatbot scopes. Auditable permission changes.

EU data residency

Primary database in Frankfurt. AI inference runs via OpenAI (US) under a signed DPA — disclosed in the privacy policy.

Audit trail

Every change logged with actor, timestamp, and diff. Exportable for SOC2 and internal review.

SSO and MFA

OAuth 2.0 via Google and Azure AD. MFA enforceable at the org level.