Intent-aware routing
Classifies messages by intent, urgency, and language. Routes to the right queue — or resolves in place — without keyword rules.
Four out of five tickets never needed a human. The agent understands intent, pulls from grounded sources, and closes the loop — or escalates with full context when it can't.
Live action
real resolution
In the demo. A customer asks for order status. The agent queries the fulfilment API and answers — no template, no copy-paste.
What's in this capability
Classifies messages by intent, urgency, and language. Routes to the right queue — or resolves in place — without keyword rules.
Every reply is traceable to a document, record, or API call. No hallucinations, no template strings dressed up as AI.
Open a Zendesk ticket, push a Salesforce contact, book a slot, send a receipt. The agent calls APIs as part of the reply.
When it's time for a human, the transcript, extracted entities, and suggested next step land in the ticket together.
New sources index in minutes. Closed conversations reinforce retrieval accuracy on the next question.
Widget, embed, API, webhook. Same brain across surfaces — managed from one dashboard.
09 — The Start
Free plan, no card required. 100 messages, 15 AI actions, full access to integrations — upgrade only when the math is obvious.
No credit card · 100 messages / month free