Conversation clusters
Automatic topic grouping surfaces real patterns — what's asked often, what's asked new, what the agent handles cleanly.
Topic clusters, sentiment signals, performance KPIs. Not a vanity dashboard — a working view into what customers ask and where the agent falls short.
Live signals
live dashboard
In the demo. Request volume with trend markers. The same chart drives daily standups and weekly exports to BI.
What's in this capability
Automatic topic grouping surfaces real patterns — what's asked often, what's asked new, what the agent handles cleanly.
Per-message sentiment and thread-level escalation flags. Catch frustration before it becomes a review.
Response time, deflection rate, escalation ratio, satisfaction — per chatbot, per channel, per language.
Hourly heatmaps, peak forecasts, topic trend lines. Know what's coming before the queue fills.
CSV exports on demand, webhook streams for BI. No custom pipeline required.
Detection and performance across 50+ languages. See where copy needs attention by market.
09 — The Start
Free plan, no card required. 100 messages, 15 AI actions, full access to integrations — upgrade only when the math is obvious.
No credit card · 100 messages / month free