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Training Overview

Learn how to train your chatbot with your own content so it can answer questions accurately.

How Training Works​

When you add content to your chatbot, Leezy:

  1. Processes the content (text extraction, chunking)
  2. Creates embeddings (converts text into AI-readable format)
  3. Stores the knowledge in a vector database
  4. Retrieves relevant information when users ask questions

This approach is called RAG (Retrieval-Augmented Generation). Your chatbot retrieves relevant content from its training data before generating a response.

Data Sources​

You can train your chatbot with multiple types of content:

Source TypeDescriptionBest For
DocumentsPDF, TXT filesManuals, policies, reports
WebsitesWeb page URLsFAQ pages, help articles
Q&A PairsQuestion + AnswerSpecific questions, corrections
Combine Sources

Use multiple source types for comprehensive training. Documents provide depth, websites give structure, and Q&A pairs handle specific cases.

Accessing Sources​

  1. Go to your dashboard
  2. Select a chatbot
  3. Click Sources

Training Best Practices​

Quality Over Quantity​

  • Use accurate, up-to-date content
  • Remove duplicate or conflicting information
  • Focus on content users actually ask about

Structure Content Well​

  • Use clear headings and sections
  • Keep paragraphs focused on one topic
  • Include FAQs when possible

Test Frequently​

  • Use the Playground after adding content
  • Ask questions your users would ask
  • Verify responses are accurate

Document Processing​

When you upload content, you'll see processing status:

StatusMeaning
PendingQueued for processing
ProcessingBeing analyzed and embedded
ReadySuccessfully processed, active
FailedError during processing

Processing time depends on content size. Most documents complete within a few minutes.

Managing Sources​

View All Sources​

The Sources page shows all training data with:

  • Source type and name
  • Processing status
  • Character count
  • Date added

Delete Sources​

  1. Select the source(s) to delete
  2. Click Delete
  3. Confirm deletion
Removing Knowledge

Deleting a source removes that knowledge from your chatbot immediately.

Storage Limits​

Training data storage depends on your plan:

PlanStorage Limit
Free1 MB
Starter10 MB
Pro50 MB
Business200 MB

Next Steps​