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AI Settings

Configure how your chatbot's AI generates responses.

Accessing AI Settings​

  1. Go to your dashboard
  2. Select a chatbot
  3. Click Settings > AI Settings

AI Model​

Choose the model that powers your agent's responses. The catalog spans OpenAI, Anthropic, Google, and xAI, and which models you can select depends on your plan.

Available Models by Plan​

PlanModels unlocked at this tier
FreeGPT-4o mini (default), GPT-4.1 nano
StarterGPT-4o, GPT-4.1 mini, Claude Haiku 4.5
ProGPT-4.1, GPT-5 mini, Claude Sonnet 4, Gemini 2.5 Flash, o4-mini
Businesso3, Claude Opus 4, Grok 3

Each tier includes everything from the tiers below it, so a Pro agent can pick any model listed under Free, Starter, or Pro.

:::tip Recommendation Start with GPT-4o mini. It is the default, it is fast, and it handles most support and FAQ workloads well. Move up a tier when answers need more reasoning, not because a bigger model sounds better. :::

:::info Model Choice and Cost Model choice does not change how quota is counted — a reply costs 1 message credit on every model. See Quotas. :::

Temperature​

Control how creative or focused the AI's responses are.

Temperature Scale​

  • 0.0 - Precise - Consistent, factual responses. Best for technical support and documentation.
  • 0.5 - Balanced - Mix of accuracy and natural conversation. Good default.
  • 1.0 - Creative - More varied responses. Better for casual conversations.

Presets​

Quick presets are available:

  • Precise - Temperature 0.2
  • Balanced - Temperature 0.5
  • Creative - Temperature 0.8

:::info When to Use Low Temperature Use lower temperature (0.0-0.3) when your chatbot needs to give consistent, accurate answers based on your training data. :::

System Prompt​

The system prompt tells the AI how to behave. It's the first instruction the AI receives before every conversation.

Default Behavior​

Without a custom system prompt, your chatbot will:

  • Answer questions based on training data
  • Be helpful and professional
  • Admit when it doesn't know something

Custom System Prompt​

Add custom instructions to change how your chatbot responds:

You are a friendly customer support agent for [Company Name].
- Always greet users warmly
- Keep responses concise
- If you don't know the answer, offer to connect them with a human agent
- Never discuss competitor products

:::tip Keep It Simple Start with a short system prompt. Add more instructions only if needed. :::

Response Behavior​

Context Window​

The AI considers recent messages when generating responses. By default, it uses the last several messages for context.

Timeout​

If the AI takes too long to respond, the conversation will timeout. The default timeout is 30 seconds.

Save Changes​

Always click Save after making changes to AI settings. Changes take effect immediately for new conversations.

Next Steps​

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