Topics
Review the subjects customers discuss most often in a selected period.
Accessing Topics
- Open your agent in the dashboard
- Go to Analytics > Topics
Choosing a Period
Quick selections cover the common cases:
- This month
- Last month
- Last 7 days
- Last 30 days
- Custom range (from/to dates)
Topics are generated for the conversations inside the selected window, so widening the range changes the ranking, not just the counts.
Reading the Results
Each topic groups conversations that are about the same thing, however differently visitors phrased it. Use the ranking to answer three questions:
- What do people actually ask? Often not what the marketing site emphasises.
- Which topics are growing? Compare this month against last month.
- Which topics should be content, not conversations? A topic that recurs every week belongs in your documentation or a Q&A pair.
Exporting
Click Export CSV to take the ranked topics into a spreadsheet — useful for content planning, roadmap input, and sharing with teams who don't log into Leezy.
No Data Yet
Topic analysis needs conversations to analyse. A new agent, or a narrow date range, will show an empty state. Widen the range or wait for traffic.
Using Topics Well
- Pair topics with sentiment. A frequent topic with poor sentiment is your most urgent fix.
- Feed topics back into training. The top ten topics are a ready-made list of Q&A pairs.
- Watch for new topics after releases. A topic that appears from nowhere usually means a change confused people.